Shipping policy

Made-to-order production

Every NINETY+ product is made especially for you after your order is placed. Most orders are prepared within 2–5 business days before shipping. Production may take longer during busy periods, product shortages or holidays.

Delivery estimates

Shipping time depends on your destination, the fulfillment facility and the shipping method available for your order. Delivery estimates are provided during checkout where available, but they are estimates and cannot be guaranteed.

Production time and shipping time are separate. The estimated delivery timeframe begins after your order has been produced and dispatched.

Tracking

You will receive a shipping confirmation email containing tracking information when your order leaves the fulfillment facility. Tracking may take up to 48 hours to begin updating after dispatch.

Orders containing multiple products may occasionally arrive in separate packages. If this happens, you may receive more than one tracking number.

International orders

International deliveries may be subject to customs duties, import taxes or handling charges imposed by the destination country. These charges are not included in our product or shipping prices and are the customer’s responsibility.

Customs processing can sometimes delay international deliveries beyond the original estimate.

Incorrect or incomplete addresses

Please check your shipping address carefully before completing your order. Contact us immediately if you notice an error. Address changes cannot be guaranteed after fulfillment begins and cannot be made after an order has shipped.

If a package is returned because the address provided was incorrect, incomplete or unclaimed, additional shipping charges may apply before it can be resent.

Delayed or lost packages

Carrier delays can occasionally occur and are outside our direct control. If your tracking shows delivery but you cannot locate the package, please check with household members, neighbors and the shipping carrier first.

If your package has not arrived after its estimated delivery date, contact us within 30 days of that estimated date. Include your order number and tracking information so we can investigate.

Damaged packages

If your order arrives damaged, defective, misprinted or incorrect, contact us within 30 days of delivery. Include your order number and clear photographs of the item and packaging.