Shipping & Returns

Shipping

Made-to-order production

Every NINETY+ item is made especially for you after your order is placed. Most orders are prepared within 2–5 business days before shipping. Production may take slightly longer during busy periods or around holidays.

Delivery estimates

Shipping time depends on your location, the fulfillment facility and the shipping method selected at checkout. Any estimated delivery date is an estimate and cannot be guaranteed.

Tracking your order

You will receive a shipping confirmation email with tracking information when your order leaves the fulfillment facility. Tracking may take up to 48 hours to update after dispatch.

International orders

International customers may be responsible for customs duties, import taxes or handling charges applied by their country. These charges are not included in the product or shipping price and are the responsibility of the customer.

Incorrect shipping addresses

Please check your delivery address carefully before placing your order. If you notice an error, contact us immediately. We will try to update it, but changes cannot be guaranteed once fulfillment or shipping has begun.

Returns and Order Issues

Changes and cancellations

Contact us as soon as possible if you need to change or cancel your order. Because orders move into production quickly, changes and cancellations are not possible once fulfillment has started.

Returns and exchanges

Because every product is made to order, we do not accept returns or exchanges for change of mind, an incorrectly selected size or an incorrectly selected color, except where required by applicable law. Please review the product description and our Size Guide before ordering.

Damaged, defective or incorrect items

If your order arrives damaged, defective, misprinted or incorrect, please contact us within 30 days of delivery. Include your order number and clear photographs showing the item and the problem. Where the claim is approved, we will arrange a replacement or refund at no additional cost.

Lost packages

If your tracking has not updated or your package has not arrived after the estimated delivery date, please check with household members, neighbors and the shipping carrier first. If it still cannot be located, contact us within 30 days of the estimated delivery date.